电商亚马逊岗位邮件回什么｜应届生初入职场参考

作为小白的亚马逊初级运营，公司产品已经做到了品牌的程度则岗位就更专注于客服一些。

若是一些刚刚起步跨境电商公司，更多的就是铺货，精铺。不仅要回邮件，还要兼顾listing，市场调研，关键词分析等等。

不过亚马逊客服到底处理什么邮件，应该怎么回也是需要点技巧的。

亚马逊客服和天猫淘宝的客服差不多，就是转换了一个语言体系来回复而已。

而这些亚马逊常用的后台邮件又大致分为几类，然后也给了大家一些回复的📧模版供参考

🌟客诉邮件/跟进邮件/ 退货邮件/物流邮件/ 感谢邮件

1⃣️客诉邮件

这个就是得根据客户提出的问题来回复的啦

开头和结尾可以固定一下

中间就得根据具体问题具体分析

Hello,

Thank you for your contacting.

Sorry for keeping you waiting and the inconvenience caused to you.

.......(解决问题的方法）

Thank you for your understanding and cooperation.

Waiting for your reply.

XXX

2⃣️跟进邮件

这个跟进邮件是一般是跟进一个星期左右发了解决方案却一直没回的客户

跟进邮件做的好，也会有助于销量的

Hello,

This is XXX from 公司名 customer service.

I am sorry for bothering you here.

Does the problem could be taken care of well？

If not, could you please provide us more information to help you solve the problem?

Waiting for your reply.

XXX

3⃣️退货邮件

收集退货原因有助于分析和改进产品

而且顾客很多情况下都会回复的

Dear Customer, 

This is XXX from 公司名 After Sales Team. 

Thank you very much for your supporting. 

I just noted that you asked a return. Can you please tell me the reason?

Your precious advice are important for us to improve our product quality and customer service. 

Look forward to hearing from you. 

Thank you.

XXX

4⃣️补发物流邮件

不要小瞧补发物流邮件

自己主动发好过客户要，这样可以大大减少差评和不配合的概率

这个适用于自己发快递的情况

Hello,

Sorry to bother you.

This is the package tracking number: 000000000

You could track it in this link: 链接

It still may take a little time to arrive.

Thank you for your patient waiting.

Please provide us...可以要一下反馈.

Have a nice day~

XXX

5⃣️设置了购买自动回复之后

客户回复Thank you等感谢

也可以感谢回去和让他有问题联系你

Hello,

So glad to receive your reply~

If you have any questions after receiving the product, please feel free to contact me.

I will help you to solve the problem.

Best wishes,

XXX